Workshop

The Road To
Surprise and Delight Your Customers!

ONE DAY FACE TO FACE WORKSHOP

Create your personalised customer experience map for your business, program, products or services.

In this workshop, you will:

  • Discover all your customer touchpoints
  • Design the experience you want to have with your customers every step of the way
  • Decide on your WOW moments, unique to you and your service values
  • Do the map - this is hands-on creating on the day #finishthatthing
  • ***Special bonus - walk away with your personalized A3 customer experience map / poster designed in your brand, to share with your team and business partners as a visual roadmap of why customers will choose you over your competitors.

workshop testimonials

"Ali is great at listening & formulating what you think into what you need"

Julie Revell, StyleNexus

"A meeting of minds and a sharing of experiences that inspired and energised! - Beth Eggleston, Humanitarian Advisory Group Ali's workshop provided an opportunity for us to look closely at our brand and provide a customer service map to finetune where we need to focus."

ANNISSA WHITE, DAYLESFORD MACEDON TOURISM

"Fantastic crew of like-minded people, mapping process opened my mind, loved working through the process and working out the ugly parts of the business that I can now fix! Ali was vibrant, full of great ideas and willingly helped with the tough components and solutions!"

EMILY BLADES, VICTORIA HOTEL

"I was fortunate to make the trip to Woodend for a workshop held by Ali Fowler on The Road to Surprise and Delight your Customer.  It was a fabulous day.  Ali knows how to really listen to the people in the room and from this is able to determine what they require assistance with. You feel heard. I'll be back for sure!!!  Thanks Ali"

CINDY MITCHELL, AQUADASH

"Ali was able to deliver a very topical presentation with ease and keep the focus of the message very
simple. We were able to use the content at our Team Retreat and brainstorm ideas to 'WOW' our customers at various touchpoints in their journey with us. A very important part of the business that often gets neglected and should be the focus of every business owner looking to keep and grow their customer base"

CHRIS BEKS, CEEBEKS

"Ali has the ability to cut through the traffic in your head, find the destination and a clear path there... such a bonus when you are so enmeshed in your business."

Shaz Frantz, Blackbird Cakes

"Easily one of the best facilitators in the business. Excellent outcomes for our business done in a very enjoyable manner."

LYN BEINAT, ECOMASTER

"At no point was there a "yawn" moment in the whole day - I marveled at the amount of great content we covered & left the workshop feeling inspired & energised."

HANNAH SUTTON, INSYMMETRY

to Enquire ...

Call OR EMAIL
Ali Fowler 

Founder & Chief Service Officer

0417 151 099
[email protected]

This workshop is brought to you by Something Good Magazines proudly supporting business owners to get their something good out there!